Shipping policy

Shipping Policy

All Legacy Motion Group products are made to order. Your estimated delivery time includes both production and shipping.

Production Time

Please allow 2–5 business days for production before your order ships.

Estimated Shipping Times

After production is complete and your order ships:

• United States: 3–7 business days

• International: 7–21 business days

These shipping estimates do not include production time. Delivery times are estimates, not guarantees, and may vary due to destination, carrier delays, customs processing, or peak seasons.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow time for the carrier to update tracking after receiving your package.

Shipping Address

Please review your shipping address carefully before completing checkout.

If you notice an error, email support@legacymotiongroup.com as soon as possible with your order number and the correct address. Address changes cannot be guaranteed once an order enters fulfillment or ships.

Lost or Delayed Packages

If your package appears lost or significantly delayed, email support@legacymotiongroup.com with your order number and tracking information. We’ll help investigate the issue and determine the next steps.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@legacymotiongroup.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos.

Please see our Returns & Refunds Policy for details. Nothing in this policy limits your rights under applicable consumer protection law.

Questions

Contact support@legacymotiongroup.com for shipping assistance. Please allow 1–2 business days for a reply.