Refund policy

Returns & Refunds

 

Our products are made to order through our fulfillment partner. We do not accept general returns or exchanges for incorrect size selection, buyer’s remorse, or change of mind, except where required by applicable law. Please review the product details and size chart carefully before ordering.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, email support@legacymotiongroup.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photos of the item. We’ll review your request and work with you to resolve the issue.

This reporting window does not limit any rights you have under applicable consumer protection law.

Approved returns

Please contact us before sending an item back. If a return is approved, we’ll provide instructions on how and where to send it, along with a return shipping label where applicable.

Items returned without prior approval will not be accepted, except where required by applicable law.

Exchanges

Because our products are made to order, we do not offer direct exchanges for a different size, color, or design. Please review your selections before placing your order.

If we sent the wrong item or your item is damaged or defective, contact us using the instructions above.

European Union 14-day cooling-off period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by applicable law.

Your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, email support@legacymotiongroup.com.

Refunds

We’ll notify you when your request has been reviewed and whether a refund has been approved. If a return is required, we’ll notify you after receiving and inspecting the item.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, email support@legacymotiongroup.com.

Your consumer rights

Nothing in this policy limits your rights or remedies under applicable consumer protection law.

Questions

For questions about returns, damaged items, or refunds, contact support@legacymotiongroup.com.